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Class 10 Consumer Rights: cheat sheet
CBSE Social Science. How consumers are exploited, their rights, quality marks like ISI, Agmark and Hallmark, COPRA and the three-tier consumer commissions.
Key ideas
- Sellers may cheat by underweighing, adulteration, poor quality, false claims or charging above the MRP.
- The organised consumer movement in India grew from the 1960s against shortages, hoarding and adulteration.
- Consumers have the right to safety, information, choice, redressal, representation and consumer education.
- A label should show the ingredients, MRP, batch number, dates of making and expiry, and the maker’s address.
- Quality marks assure standards: ISI (Bureau of Indian Standards), Agmark (oils and cereals) and Hallmark (jewellery).
- COPRA set up consumer commissions at district, state and national levels; which one hears a case depends on the value of the claim.
- A bill is proof of purchase, needed for a warranty or a complaint.
Remember
| COPRA | 1986 |
| Commissions, as the book gives the limits | district: up to ₹1 crore; state: ₹1–10 crore; national: above ₹10 crore |
| Forced to buy something extra | breaks the right to choose |
| Hazardous goods | the right to safety |
| Right to Information Act | 2005 |
Watch out
- Mixing up Agmark (farm produce) and Hallmark (jewellery).
- Sending a case to the wrong commission: go by the value of the claim.
- Not keeping the bill: without it a complaint is hard to prove.
Worked example
As the book gives the limits, which commission would hear (a) a claim of ₹92 lakh (b) a claim of ₹32.9 crore?
Working: district up to ₹1 crore; state ₹1–10 crore; national above ₹10 crore
Answer: (a) District Commission (b) National Commission
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