Worksheets › Class 12 › Consumer Protection › Cheat sheet
Class 12 Consumer Protection: cheat sheet
CBSE Business Studies. Why consumers need protection, their rights and responsibilities, quality marks, the three-tier commissions under the Consumer Protection Act, 2019, reliefs and consumer organisations.
Key ideas
- A consumer buys goods or hires services for a price, for his own use, not for resale or a commercial purpose.
- Consumers need protection because many do not know their rights, are unorganised, and face adulteration, short weights and false advertising.
- Business gains from protecting consumers: it is in its long-term interest, it uses society’s resources, and it is a social and moral duty.
- The six rights: safety, to be informed, to choose (be assured), to be heard, to seek redressal, and to consumer education.
- A consumer’s responsibilities include buying goods with quality marks, reading labels, asking for a cash memo, being honest and complaining when wronged.
- A complaint can be filed by a consumer, a registered consumer association, the central or a state government, consumers with a common interest, or a legal heir.
- Commissions can order removal of the defect, replacement, refund, compensation, punitive damages, an end to an unfair practice and withdrawal of hazardous goods.
Remember
| District Commission (book’s limits) | value paid up to ₹50 lakh |
| State Commission | above ₹50 lakh, up to ₹2 crore |
| National Commission | above ₹2 crore |
| Appeals | District → State → National → Supreme Court; from a District order, within 45 days |
| Quality marks | ISI: electrical goods; Agmark: farm produce; FPO: processed food; Hallmark: gold jewellery |
| Cash memo | proof of purchase, needed to claim a remedy |
Watch out
- Sending a ₹80 lakh complaint to the District Commission: above ₹50 lakh it goes to the State Commission.
- Mixing up the marks: Agmark is for farm produce, FPO for processed food.
- Calling someone who buys goods for resale a consumer under the Act.
Worked example
As per the book’s limits, which commission hears each complaint? (a) value paid ₹80 lakh (b) value paid ₹5 lakh
Working: District: up to ₹50 lakh; State: above ₹50 lakh up to ₹2 crore; National: above ₹2 crore
Answer: (a) State Commission (b) District Commission
Practise Consumer Protection
Revise with this page, then practise: every Consumer Protection sheet in the app is new, with an answer key and working.
Coming soon for Android and iPhone.