Worksheets › Class 12 › Consumer Protection
Class 12 Consumer Protection worksheet
CBSE Business Studies. Why consumer protection matters, consumer rights and responsibilities, quality marks, the three-tier commissions and their limits, reliefs and consumer organisations. Every sheet has 20 questions in three sections and an answer key, and the numbers change every time.
Sample questions
Real questions from this chapter, as the app sets them. Tap Answer to see the answer and working.
Section A · multiple choice
- 1.
The Act that now protects consumers in India is the:
- Companies Act, 2013
- Indian Contract Act, 1872
- Consumer Protection Act, 1986
- Consumer Protection Act, 2019
Answer
(d) Consumer Protection Act, 2019
- 2.
What is meant by “right to choose”?
- access to a variety of products at competitive prices
- getting relief against unfair trade practices
- goods falsely claimed to be genuine
- acquiring knowledge to be a well-informed consumer
Answer
(a) access to a variety of products at competitive prices
- 3.
A consumer is awarded compensation for faulty service by a bank. Which consumer right is involved?
- right to be informed
- right to be heard
- right to safety
- right to seek redressal
Answer
(d) right to seek redressal
Section B · short answer
- 4.
Who is a consumer?
Answer
A person who buys goods or hires services for a consideration, for his own use and not for resale or commercial purpose.
- 5.
Explain each term: (a) right to be informed (b) right to consumer education
Answer
(a) knowing the quality, quantity, price and expiry of a product (b) acquiring knowledge to be a well-informed consumer
Section C · long answer
- 6.
Explain the importance of consumer protection from the consumers’ point of view.
Answer
Consumers are often ignorant of their rights and remedies, are unorganised, and face widespread exploitation through adulteration, faulty weights, false advertising and sub-standard goods.
Fresh sheets for your child
In the app, every Consumer Protection sheet is new: the app remembers the questions your child has already had and leaves them out. Print the sheet as a PDF, or use notebook mode and write the answers in a notebook.
Coming soon for Android and iPhone.